All claims are processed through our Brandt office by a FarMutual adjuster.

In the event of a loss (Large or Small) or even a potential loss, please notify the Company immediately by contacting your agent.

Please be ready to provide your policy number, contact information, date loss occurred, description of the loss or damage, and location of the loss.

To contact your agent:

Find your agent

After filing the report …

A claims representative will contact you soon at the telephone number you provided to arrange an appointment.  If you are not able to stay in your home, please share your temporary address and phone number with your agent or adjuster so we can stay in touch with you.

In a disaster situation, a team of adjusters will work in your area. We intend to make initial contact with each affected property owner within several days after a claim is filed. However, in major disasters, with hundreds of homes destroyed or badly damaged, it may take us a little longer to contact policyholders. We appreciate your patience.


Take measures to protect and clean up your property

There are several things you can do before the adjuster arrives at your property:

  1. Use plywood, tarps or other temporary materials to cover broken windows and damaged roofs. This will prevent further damage from inclement weather. Share with your adjuster copies of bills and receipts for all of these materials/services.
  2. Separate damaged and undamaged property, and protect the undamaged property from further injury. Also begin to compile a list of the damaged items.
  3. If you have access to a camera, take photographs of damage to your structure and the damaged personal property. Give a set of the photographs to your adjuster.
  4. Click Here to download more information on Steps to Follow After A Storm

Help in answering questions

We understand this can be a difficult time, marked by uncertainty and anxiety. Most people who file a Loss Report are unfamiliar with the claim process. If you have questions or you need more information, please contact your agent or the adjuster.


Compile an inventory of your damaged personal property

You will need to compile a list of personal property damaged. The list should be as complete and accurate as possible. We understand this can be a time-consuming and emotional task, but do the best you can. A well-done list speeds up the claim process. After you complete the list, provide a copy to your adjuster.


Acquiring estimates and selecting a contractor

It is your responsibility to select contractors. It is usually best to select a local contractor or repair service; someone from the area, who is insured, bonded, carries workers compensation and liability and who gives you a written guarantee.